Key Objectives

When The Haven Home Interiors approached us, they had the expertise and a vast array of products but lacked a brand identity and the digital infrastructure required to showcase their range effectively. They sought a comprehensive solution that would not only establish their online presence but also create a recognisable and consistent brand.

A website was required to display their extensive furniture and home décor offerings, with a design that captured the rustic and homely feel they envisioned. Additionally, they needed continuous marketing support, including the design of physical promotional materials and an on hold messaging system to enhance their customer communication.

Our Solution

To meet these objectives, we began by shaping The Haven’s brand. Drawing from their love of neutral and pastel colours, we crafted a logo that was both traditional and modern, evoking trust, approachability and a clear indication that they operated an online store. Their website was designed with a rustic charm that mirrored their furniture collection, featuring weathered wood textures and classic serif fonts to give it a unique, rural aesthetic.

The website was developed with ease of use in mind, ensuring customers could browse and shop from The Haven’s extensive range of products with minimal effort. This platform also included areas for promotional content, updates on new product ranges, and links to their social media channels.

In addition to the website, we provided The Haven with continuous support through a managed service, which included regular updates to the website as new ranges were added. To extend their reach, we integrated social media campaigns that featured their latest offerings, driving traffic to their online store. Consistency was a key focus, so we designed and printed business cards, gift vouchers and promotional signage that aligned with their overall brand aesthetic.

We also introduced an on hold messaging system tailored to their business, using this opportunity to inform customers about their latest products and promotions. Additionally, our Customer Support Centre provided training on how to manage customer complaints with empathy and understanding, ensuring that The Haven’s service was as welcoming as their products.

Results

Through our partnership, The Haven Home Interiors successfully launched a distinctive and cohesive brand, making a strong impression in a competitive market. The new website has not only provided a platform to display their extensive product line, but also helped increase customer engagement through seamless navigation and striking visuals.

The consistent branding across their digital and print materials has enhanced their professional image and market presence, and their social media campaigns have driven increased traffic to the website. The introduction of the on hold messaging service has further elevated their customer experience, promoting their latest collections while keeping customers engaged during phone calls.

With ongoing support from our managed services, The Haven Home Interiors continues to grow their product offering and maintain a strong, approachable brand identity that resonates with their customers, turning their vision of creating homes full of personality into a reality.

From the Client

We needed a lot of help getting our online store up and running. It was a big job but Onhold Studio were up to the task. A lot of meetings, phone calls and emails were required but they were always happy to oblige and their communication with us was first class.

— Craig Burton, Proprietor

Elevate Your Customer Experience

Ready to elevate your customer experience? From captivating on hold messages to dynamic audio for videos, podcasts and more, we create sound that engages, informs and enhances your brand. Contact us today to make every moment with your audience count.