Category Archives: Customer Service

One of the best ways to give your customers the best possible customer experience is by putting your callers on hold. When you…

We all want to increase our revenue, but have you ever thought that your on-hold messages could be the perfect place for your…

Love them or hate them, IVR’s are a necessity in many industries, so if you need one, you should have the best IVR…

Customer feedback is critical to a company’s success, it helps you identify areas of the business that need improvement which in turn can…

An On-hold message are a great way to convey important company news and updates to your callers. Statistics show that people don’t want…

One of the many reasons could be that you took your loyal customers for granted or haven’t offered them what they want. There's…

In the eyes of the client, your workers are the embodiment of your company. They put a face to the name and represent…

Businesses are finding it increasingly harder to ensure there's always someone available to answer the phones. We've put together a short-term call answering…