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With the rise of social and email communication and you could be forgiven for thinking a missed call isn’t that big of a deal, but you would be wrong. The actual impact of a missed call on your business is a missed opportunity. Research shows up to 80% of business communication still takes place over the phone and billions of…
Any active business can benefit from Auto Attendant. It always responds, whether it's raining or shining, day or night. However, it's also critical to "design" an Auto Attendant correctly. This article looks at the advantages of implementing such voice menu systems.
On-hold messages are a great way to convey important company news and updates to your callers. Statistics show that people don’t want to listen to silence or a generic message saying, “Your call is important to us”. So why not fill this dead airtime with messages that provide helpful information. Here are a few tips we’ve learned along the way:…
On Hold Messaging is an essential marketing communication strategy for your business, so, if you don’t have an on hold messaging strategy, but are considering implementing one, read our blog post on how to get started.
even while others return to the office. However, there is one huge drawback with this arrangement: how employees would receive calls from clients, suppliers, and colleagues.
Price is a major factor when considering a new supplier, but so are reliability and quality, but the cost doesn’t have to be out of budget to get good value. Here are our top questions to ask your provider before you commit.
One of the most often asked questions at Onhold Studio is, "How can we make our On Hold Music sound better?" To begin, we must learn some fundamental criteria in order to comprehend why music frequently sounds so horrible when played down the phone line.
What’s the best way to hold a businesses full attention? It’s not email, we already know how long they can take to be replied to. No, it’s ol' reliable phonelines!
