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Company Updates
One of the many reasons could be that you took your loyal customers for granted or haven’t offered them what they want. There's no need to stress though, it is a very natural thing that happens with almost every business. Let’s take a look at 10 reasons why customers leave and never come back.
Are you concerned that switching on hold providers would be a time-consuming and complicated process? When you know how, it's quick and simple.
In the eyes of the client, your workers are the embodiment of your company. They put a face to the name and represent it through their ability to manage the clients’ queries. Read our article on three ways to improve your customers experience.
Increase your caller retention by putting your callers on hold. 75% of business callers will hang up within 60 seconds if they're subjected to silence. Statistically, 85% of callers prefer on hold messages to dead silence or beeps.
If your business has a phone system with a hold button and you are not leveraging what opportunities it could unleash for your customers, let’s discuss.
To celebrate the Queen’s Platinum Jubilee, we have a few Bank Holidays looming and we wanted to remind you to double-check your phone system settings to ensure they accurately represent your business hours.
You may have a solid SEO strategy, and you could be blowing your competitors out of the water with your content marketing, but what about your on hold marketing strategy?
Workplace training has always played an important role in a company’s success. However a new study has revealed that it’s about to take a leading role. Enter the rise of L&D. As Covid-19 continues, the impact on business continues, and the skills gap continues to widen. For instance nearly nine in ten executives and managers say their organisations either face…
