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Increase your caller retention by putting your callers on hold. 75% of business callers will hang up within 60 seconds if they're subjected to silence. Statistically, 85% of callers prefer on hold messages to dead silence or beeps.
If your business has a phone system with a hold button and you are not leveraging what opportunities it could unleash for your customers, let’s discuss.
To celebrate the Queen’s Platinum Jubilee, we have a few Bank Holidays looming and we wanted to remind you to double-check your phone system settings to ensure they accurately represent your business hours.
You may have a solid SEO strategy, and you could be blowing your competitors out of the water with your content marketing, but what about your on hold marketing strategy?
Workplace training has always played an important role in a company’s success. However a new study has revealed that it’s about to take a leading role. Enter the rise of L&D. As Covid-19 continues, the impact on business continues, and the skills gap continues to widen. For instance nearly nine in ten executives and managers say their organisations either face…
With the rise of social and email communication and you could be forgiven for thinking a missed call isn’t that big of a deal, but you would be wrong. The actual impact of a missed call on your business is a missed opportunity. Research shows up to 80% of business communication still takes place over the phone and billions of…
Any active business can benefit from Auto Attendant. It always responds, whether it's raining or shining, day or night. However, it's also critical to "design" an Auto Attendant correctly. This article looks at the advantages of implementing such voice menu systems.
On-hold messages are a great way to convey important company news and updates to your callers. Statistics show that people don’t want to listen to silence or a generic message saying, “Your call is important to us”. So why not fill this dead airtime with messages that provide helpful information. Here are a few tips we’ve learned along the way:…
