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A SMART marketing plan is a framework for measuring the success of your marketing efforts. But SMART doesn’t just have to be for marketing, it can be for any goal you set yourself. SMART stands for Specific, Measurable, Attainable, Realistic, Timely. Whilst creating SMART goals can make your job a lot easier, one of the hardest things about setting the…
An On-hold message are a great way to convey important company news and updates to your callers. Statistics show that people don’t want to listen to silence or a generic message saying, “Your call is important to us”. So why not fill this dead airtime with messages that provide helpful information. Add value and be brief if you can, without…
One of the many reasons could be that you took your loyal customers for granted or haven’t offered them what they want. There's no need to stress though, it is a very natural thing that happens with almost every business. Let’s take a look at 10 reasons why customers leave and never come back.
Are you concerned that switching on hold providers would be a time-consuming and complicated process? When you know how, it's quick and simple.
In the eyes of the client, your workers are the embodiment of your company. They put a face to the name and represent it through their ability to manage the clients’ queries. Read our article on three ways to improve your customers experience.
Increase your caller retention by putting your callers on hold. 75% of business callers will hang up within 60 seconds if they're subjected to silence. Statistically, 85% of callers prefer on hold messages to dead silence or beeps.
If your business has a phone system with a hold button and you are not leveraging what opportunities it could unleash for your customers, let’s discuss.
To celebrate the Queen’s Platinum Jubilee, we have a few Bank Holidays looming and we wanted to remind you to double-check your phone system settings to ensure they accurately represent your business hours.
