Onhold Studio Blog

Read the latest articles from the team at Onhold Studio.

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on-hold

5 Ways to Increase Revenue with On-Hold Marketing

We all want to increase our revenue, but have you ever thought that your on-hold messages could be the perfect place for your marketing? here are 5 tips on how to maximise the messages: 1. Messages with meaning Good messaging is key when it comes to on-hold messages, always include the basics, in case somebody calls out of hours, and…
A man in an orange shirt, absorbed in his phone messages, wears headphones whilst standing against a vibrant green background.

Why You Should Update Your Old Phone Messages

If you have an outdated business phone message, you should consider updating your messaging to ensure it's relevant. By keeping your messages fresh you can keep customers engaged and interested for longer, this can allow you to stay ahead of your competition as you display a desire to be on the cutting edge in your industry.
People thinking

IVR Script and Sample On-Hold Messages

Love them or hate them, IVR’s are a necessity in many industries, so if you need one, you should have the best IVR possible. In an age when people have information at their fingertips, waiting on-hold can be frustrating. Opportunities to differentiate yourself from your competitor should be embraced and excellent customer service is one area you can really stand…
Angry on-hold caller

How Long Should You Keep Your Customers On-Hold?

People hate being put on hold, but what they hate more is being on hold in silence. But how long should you be keeping your customers on-hold? And what’s the optimum time before they simply hang up? Velaro did a study in 2012 and revealed: 32.3% of callers believed they should never have to wait on-hold27.6% said they’ll wait on…
Translation

How to Connect With a Global Audience with Translation

Companies that operate internationally grow faster than domestic companies. If you’re a UK company considering venturing internationally, it may be tempting to think your website, written in English and a Google translation is enough. Especially as English is the most widely spoken language, with around 1.35 billion globally but to effectively connect with your international audience you need to connect…
voice talent

How to Choose Voice Talent for Your Business

The right voice can create a lasting emotional connection between your brand and your customer. The wrong voice could alienate your customers, fostering negative emotions towards your product or service.
Audiobook

Turning your Book into an Audiobook

A recent survey showed more than 45% of adults have listened to an audiobook at some point in their lives. Audiobooks have had a boom in recent years. The UK audiobook market is now worth over £190m and has grown year on year by around 19.6% since 2017. Globally the market is worth around £2.5b. So, if you’ve recently written…
5 Star Rating

4 Great Tips on How to Get Customer Feedback Results

Customer feedback is critical to a company’s success, it helps you identify areas of the business that need improvement which in turn can help you with your marketing strategies. They can also help you celebrate and reward employees and sections of the business that are succeeding. Customer satisfaction surveys of CSAT surveys for short are essential if you want to…